General Homecare Policies:

1. Cancellation of a scheduled shift may result in demerits or counseling.
   Continuity of care is very important.
2. Employees who are consistent with a 40-hour work week will be given preferential assignments.
3. Employees should always respect the client, their home and family.
4. Employees must report any unusual occurances or incidents
   as soon as possible.
5. Changes in a patient's health or mental condition must be
   reported to the Administration Supervisor.

Dress Code:

1. Workers should be neat and clean
2. Name badges should be worn at all times.
3. Color of scrubs should be either black or blue;
   pants should be worn (no jeans!)
4. Fingernails should be kept clean and trimmed.
5. Shoes should be black or "clean" white tennis shoes.

Code of Ethics:

1. Client's needs come first.
2. Show clients respect at all times.
3. Appropriate behavior should be exercised at all times.
4. In event of any ethical violations, the administration department
   will review the incident and take appropriate action.

Performance Evaluation Policies:

1. Employees must be on time every day. If he or she cannot be on
   time or cannot come to work, they must call and explain before
   10:00 pm on the day before a scheduled workday.
2. Employees must follow all Maddox Professional Homecare policies
   and procedures while functioning as a team member.
3. Employees must demonstrate dependability and willingness to
   maintain the agency's high quality care.
4. Employees will not spread confidential information such as medical
   and personal business or gossip about the client or their family.
5. Employees must attend required educational and
   informational procedures training.
6. Employees must be able to communicate with the client,
   the client's family and agency staff.

Home Safety Guidelines :

1. Throw rugs should have rubber backing to prevent
   a patient slipping and falling.
2. Observe good safety habits for each homecare case.
3. Keep emergency phone numbers (Emergency 911, police,
   fire department, ambulance, doctor) in a handy, visible place.
4. Have the name of nearest relative or a designated contact handy
   in case of an emergency.
5. Smoke detectors should be in a working condition –
   they must be checked regularly.
6. Furniture should provide good support for the client.
7. Fire extinguishers should be available; baking soda should be
   on hand in case of a grease fire.
8. Refrigerators should have adequate temperature to keep food cold.
9. Keep electrical cords away from water.
10. Elctrical space heaters should not be left on if the client
    is not in the room.
11. Empty garbage before you leave.

Employee Safety Guidelines:

1. Lock personal items in your car trunk; do not take your purse
   into the homecare client's home.
2. Make sure you have a map and directions to (street, building
   and house number) to the job site.
3. Always park in a well lit, well traveled area.
4. Always be on alert from the moment you park your car until you
   get inside the client's home.
5. Keep your keys in your hand when returning to your car so do not
   have to search for them (they can be used as a weapon if necessary).
6. Do not wear flashy jewelry or chains.

MADDOX Professional HomeCare, Inc. 20 High Street • Suite 106 • Hamilton, Ohio 45011 • ph: 513.706.6647

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